Terms of service

This is a draft, not a contract. The sections below record how Sendport actually behaves today. The clauses a lawyer must write — liability, warranty, governing law, termination, dispute resolution — are marked and are not yet written. Do not rely on this page as an agreement.

What the service is

Sendport sends marketing and transactional email on your behalf from domains you control and have verified, stores the contacts and content you give it, and reports what happened to each message.

Rules the software enforces on you

These are not aspirations; the product refuses the alternative.

• You may only send to people who agreed to hear from you. Every marketing send carries a working unsubscribe link and your postal address, added by us and not removable. Unsubscribes are honoured immediately and permanently.
• You may only send from a domain you have verified. Publishing our DNS records is how you prove control. There is no path around it.
• Your sending is capped and monitored. Bounce and complaint rates above our thresholds throttle your account automatically, and hard breaches suspend it. This protects every other sender on the platform, so it is not negotiable per account.
• Plan limits are refusals, not charges. Exceeding your monthly send or contact limit refuses the action. We do not bill overage.

Your content and your data

What you upload stays yours. Each workspace is isolated at the database level. Contacts can be exported to CSV or XLSX from the dashboard, and everything else — campaigns, templates, events — is readable through the same REST API the dashboard uses.

Still to be written

Payment and refund terms · suspension and termination · limitation of liability · warranty disclaimer · acceptable-use enforcement and appeals · governing law and jurisdiction · changes to these terms · the legal entity name and registered address.